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Return & Exchange

If for any reason you do not love your items (including Sale and Clearance), they can be returned in 14 days after you received it!


Essential tips


Proof of Purchase

- Date of purchase

- Order number


Problem of the cloth

- Such as: broken, Stain


State of The Cloth

- Never worn

- In perfect condition

- Label is in good condition


Return Fees

We do not assume return freight


Return Address (Return to our US Warehouse)

Receipt: PPZ After-sales Service

Tel: +1 940 602 0900

Address: 

18424 Villa Clara St

Rowland Heights, Los Angeles, CA 91748-4527

United States



How to Return and Exchange


If you want to return or exchange after you get the items, you can do as follows


Step 1

Send emails to orders@ppz.com to apply return or exchange.

Note: Please specify the mail subject (such as return, exchange).  In the emails we need your order number, detail of the problems (such as broken, dirty). Anyway the more detail of your questions, the faster we can solve it for you.


Step 2

We will reply your email to confirm return in 24 hours.


Step 3

You return the cloth to our return address. And send the track number to our email address: orders@ppz.com. Please do not forget to add a paper (write the order number and the reason why you return) in the package.


Step 4

If return, we will arrange the refund after we receive your return. If exchange, we will arrange resend to you in 3 business days after we receive your return. And we will send you the track number to your email later.

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